Privacy Policy

General principles

Stopbailiff (‘We’, ‘Us’) are committed to protecting and respecting your personal information.  This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting stopbailiff.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Care About Money Limited, Heatherlea, 5 Shawbirch Road, Admaston, Telford, TF5 0AD.

Data Protection law says that we can use personal information only if we have a proper reason to do so.  This includes sharing it outside Care About Money Limited.  The law says we must have one or more of these reasons:

• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When it is in our legitimate interest, or
• When you consent to it.

The purpose of processing the data will be to assess your financial position, advise you with regard to the best solutions for your financial situation and, where appropriate administer the solution.

We have a contractual (or pre-contract) obligation to process your personal data in order to provide you with our services.

Once an Insolvency Practitioner is appointed, we are obliged to process personal data to comply with the law and therefore have a legal duty to use your personal information.

We rely on our legal obligation under the Insolvency Act 1986 and its subordinated legislation including any rules, regulations or orders, as from time to time re-enacted or amended and the Insolvency (Northern Ireland) Order 1989 and its subordinate legislation.

Source of Information

The information we hold about you comes from a variety of sources.

Data you give us:

• Directly when you apply for, or enquire about, our services.
• When you talk to us on the phone.
• When you use our website.
• E-mails and letters.

Data from third parties we work with:

• Information we receive about you from sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers etc.

• Information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site.  We will also have told you for what purpose we will share and combine your data.

• Any information provided to us by authorised third parties such as partners; civil partners spouses friends or relatives who may be assisting you and us in the provision of our legal services to you.

• Other organisations such as credit reference agencies and fraud prevention agencies.

• By way of an online search to verify your identity.

• Creditor and bank statements and publicly available information such as the Land Registry, local council websites and valuation websites.

Information we collect about you.

• With regard to each of your visits to our site we will automatically collect the following information:
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• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet.

• Browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site including date and time, products you viewed or searched for and page response times.

• Download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Cookies

On our website we use cookies to recognise you from other users. This will allow us to provide a good experience and help improve the website.

Facebook Remarketing (Facebook, Inc.)

We use Facebook for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Facebook to display ads.

Adwords Remarketing (Google Inc.)

We use Google for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Google to display ads.

Bing Remarketing (Microsoft Inc.)

We use Bing for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Bing to display ads.

Information we collect from you

We will collect and process data about you including:

• Name (including former names), address and all contact details.
• Date of birth.
• The number and age of any dependents.
• Your current and any former marital status.
• Your current and any former residential property occupation and ownership.
• Your current and former employment details.
• Your involvement in any form of business including any Limited Company or Partnership.
• Your current and historical banking arrangements.
• Your current and historical assets position including disposals of assets.
• Your current and historical liabilities to creditors.
• Your current income and expenditure.
• Your current status in terms of any ongoing legal proceedings.
• Your information and explanations in relation to becoming insolvent and any steps that you have taken to deal with such insolvency.
• Your current and historical tax affairs.

Where you specifically give us consent to do so we may collect and process data regarding your health or criminal offences so far as they are relevant to your financial circumstances.

How we use your information

The information we hold about you will be used to:

• Enable us to perform our legal obligations under the provisions of the current applicable legislation.  
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• Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
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•Provide you with information about other goods and services we offer that are similar to those that you have already purchased, agreed to or enquired about.
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• Provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.  If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you[LS4] .  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

‍• Notify you about changes to our service.

‍• Ensure that content from our site is presented in the most effective manner for you and for your computer.

‍• For trouble shooting and data analysis.

‍• Provide you with other services and goods that we have to offer.  If you are an existing client of ours and you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

‍• Send notifications to you regarding any changes to our business.

Information we receive from other sources will be combined with information we have already received from you.

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